Shipping and Delivery Policy
At HSE Scholar, we are committed to delivering your products and services in a timely and efficient manner. This policy outlines the shipping and delivery terms for both digital and physical products available on our website.
1. Digital Products (Courses, eBooks, Downloads)
1.1 Instant Access
- Upon successful payment, digital products such as online courses, eBooks, and downloadable content will be available for immediate access or download.
- You will receive an email with confirmation of your purchase and details on how to access your product. If you do not receive the email within 30 minutes of purchase, please contact us at anoop@hsescholar.com for assistance.
1.2 Delivery Issues
- In case of any technical issues or delays in accessing digital products, contact our support team at anoop@hsescholar.com, and we will work to resolve the problem as quickly as possible.
2. Physical Products (If Applicable)
If we offer physical products in the future (e.g., training materials, books, or merchandise), the following terms will apply:
2.1 Shipping Locations
- We currently offer shipping within India only. Shipping to international destinations will be evaluated on a case-by-case basis.
2.2 Shipping Time
- Orders are typically processed within 2-3 business days. Once processed, you can expect delivery within 5-7 business days for most locations within India.
- Please note that delivery times may vary based on your location, public holidays, or unforeseen circumstances.
2.3 Shipping Costs
- Shipping costs are calculated at checkout based on the weight of the product and delivery location. Any applicable taxes or fees will also be shown at checkout.
2.4 Tracking Your Order
- Once your order has been shipped, you will receive a confirmation email with the tracking number and link to track your package.
3. Delivery Delays or Issues
We strive to ensure your products are delivered within the estimated time frames. However, we cannot be held responsible for delays caused by external factors such as carrier issues, natural disasters, or strikes.
If your order is delayed beyond the expected delivery time, please contact us at anoop@hsescholar.com, and we will assist you in tracking your order or resolving any issues.
4. Lost or Damaged Items
- If your physical product arrives damaged or is lost during transit, please contact us within 7 days of delivery at anoop@hsescholar.com. We will arrange for a replacement or refund, subject to verification.
5. Policy Updates
This Shipping and Delivery Policy may be updated periodically to reflect changes in our services or shipping processes. We encourage you to review this page regularly for any updates.
For any further questions or clarifications, feel free to reach out to us at anoop@hsescholar.com or call us at 9539900178.